• Orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays).[shopify +1]
• Orders placed after 5pm will be processed on the next business day.[shopify]

If we experience a high volume of orders or a stock issue, processing may take slightly longer; if so, we will notify you by email where possible.[shipbob]

We currently ship from the UK to:

• United Kingdom (mainland and most UK regions)
• [Add your specific international regions, e.g. EU, US, Canada, Australia]
Any shipping limitations will be made clear at checkout before you complete your order.[rapidformations]

Estimated delivery times are from the date of dispatch, not the date of order. Actual delivery times may vary during busy periods, bad weather, or customs delays.[procurapack +1]
UK orders

• Standard Shipping: 2–5 working days.[xtramilecouriers +1]
• Express Shipping (if available): 1–2 working days.[shipbob]
International orders
• Standard International Shipping: typically 5–21 working days, depending on destination and customs.[procurapack]
• Express International (if available): faster options may be offered at checkout with estimated delivery times.[shipbob]

These timeframes are estimates and not guaranteed delivery dates. However, under UK consumer law, we aim to deliver your order within 30 days of purchase unless a different timeframe is clearly agreed at checkout.[pegasuscouriers +1]

• Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and chosen shipping method.[rapidformations +1]

• For international orders, you are responsible for any customs duties, import taxes, or local handling fees charged by your country. These are not included in our product prices or shipping fees.[procurapack +1]

We do not add hidden handling fees; charges are only to cover the cost of shipping your order.[bluecart +1]

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).[shopify +1]
• Tracking updates may take up to 24–48 hours to appear on the courier’s system after dispatch.[shipbob]

If tracking shows your parcel as delivered but you have not received it, please first check with neighbours or your local delivery office, then contact us.[shipbob]

If an item is listed as pre‑order or made‑to‑order, the estimated dispatch date will be stated on the product page or at checkout.[termsfeed +1]
Your order will be shipped once all items are available, unless we state otherwise.[termsfeed]

Delays

We are not responsible for delays caused by couriers, customs, or events outside our control (e.g. strikes, severe weather), but we will support you in resolving issues with the carrier.[shipbob +1]

Lost parcels

• A parcel is typically considered lost after the courier’s investigation is complete and within their specified timeframe.[shipbob]
• If you believe your order is lost, contact us at [insert email, e.g. support@podiumcrew.com] with your order number and tracking information.[shipbob]

Damaged items

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the packaging and item.[shipbob]
We will review the case and may offer a replacement, store credit, or refund in line with our returns policy.[shipbob +1]

Please ensure your shipping address is complete and correct at checkout.[rapidformations]

• If an order is returned to us due to an incorrect address or failure to collect, we can resend it once you have paid any additional shipping costs.[shipbob]
• If you prefer a refund instead of re‑delivery, we will refund the product cost only (shipping fees are non‑refundable), unless we are at fault.[shipbob +1]

For information on returning or exchanging items, please refer to our Returns Policy page.[shopify +1]

Where applicable, UK customers may have the right to cancel online purchases within 14 days of receiving the goods; details are explained in our Returns Policy.[pegasuscouriers +1]

If you have any questions about shipping, delivery, or your order, please contact us at:
• Email: [insert email, e.g. support@podiumcrew.com]
• Business name: Podium Crew
• Address: [insert business/return address]